The owner and administrator of the online store available under the domain is PPHU Robotex Karol Mamys, with its registered office in Krosno, 62-050 Mosina, ul. Przemysłowa 19, NIP 785-120-00-91, REGON: 411110970, contact phone: +48 728 976 693, e-mail address:

Address for returns and complaints:

PPHU Robotex

Krosno, ul. Przemysłowa 19

62-050 Mosina

These Regulations set out the rules for the operation and use of online store resources by users under, the mode of concluding distance sales contracts with store customers, who are both consumers and entrepreneurs using the services of the e-store, in accordance with the provisions of the Act on providing services by electronic means, the Act on the protection of consumer rights, the Civil Code, the Act on the protection of personal data, as well as in accordance with the guidelines derived from European Union legislation relating to issues in the regulations established.


1. Dog Puls is an online store offering the sale of beds, transporters and accessories for animals. Each of these categories has subcategories listed in detail on the store's website. This catalog is an example and is not closed. Possible extension of the store's range will be announced to customers on the store's website.

2. The online store provides all users of its online store about conducting their business in accordance with applicable generally applicable provisions, principles of social coexistence, in accordance with the provisions protecting consumer rights, as well as in accordance with the standards for the provision of electronic services, established by the relevant Act.

3. The Ordering Party in the store called the "CUSTOMER" should read the content of these Regulations during registration on the website or placing an order. The CUSTOMER will be asked to accept the provisions of these Regulations through the functionality provided so. check - box.

4. The terms contained in these regulations mean:

Store - online store available at

Seller - PPHU Robotex Company Karol Mamys, NIP: 785-120-00-91, REGON: 411110970

Customer - a natural person, legal person or organizational unit without legal personality, whose provisions grant legal capacity, concluding a sales contract with the Seller and using the services offered by the Store

Consumer - a natural person concluding a sales contract with the Seller, not related directly to his business or professional activity (as defined in the Civil Code)

Entrepreneur - a natural person running a business on their own behalf, a legal person and an organizational unit without legal personality, the provisions of which confer legal capacity, conducting business activity

Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication until the conclusion of the contract inclusive

Order - Customer's declaration of intent made using the Order Form and directly aiming at concluding a Product Sales Agreement or Products with the Seller

Account - an element of the Store's e– sale system, set up by the Customer, where the Customer's personal data is collected, as well as information about the Customer's orders (history, preferences), aimed at improving the Seller’s service standards

Cart - an element of the Store's e-sale system, where the Order is placed, which also shows the Products selected for purchase by the Customer, and it is also possible to determine and modify the Order data, in particular the amount of products, invoice data and delivery address, which is the basic element of the ordering process in the Store

Product - a movable item available in the Store, offered by the Seller, which is the subject of the Sales Agreement

Distance Sales Agreement - an agreement concluded between the Seller and the Customer (Consumer) as part of an organized procedure of concluding distance contracts, i.e. without the need for direct participation of both parties to the contract in one place and time, concluded by means of one or several means necessary to communicate distance

5. The Seller ensures the proper way of collecting, processing and security of data made available by Customers as part of the implementation of the Sales Agreement, in accordance with national and EU regulations in this regard, in particular by having the appropriate Privacy Policy, as well as leaving customers the choice as to the scope of available data and regarding the processing and use of the Customer's provided data in the Seller's sales and marketing mechanisms used in the Store. When placing an order or registering on the Dog Puls website, the CUSTOMER provides the following personal data: name and surname, physical address for delivery of PRODUCTS, e-mail address, mobile phone number. These data may be processed by the SELLER only to fulfill the CUSTOMER's order, including inform the CUSTOMER about the status of the order or obtain the CUSTOMER's opinion as to his satisfaction with the completed order. The Seller provides the Customer with each time informing him about the scope and purpose of processing the Customer's personal data in connection with the functioning of his online store. CUSTOMER data is collected and processed by the SELLER in the above scope only for the duration of the order, and then (unless the Customer creates an Account in the store) deleted and not made available to any external entities. Each subsequent method and purpose of processing the Customer's personal data is carried out with his express prior consent. The Customer may withdraw his consent to the processing of his personal data through a declaration submitted to the Seller.

6. Consent forms (check boxes) regarding Customers' personal data are available in a visible place in the Store, during the purchase process, to be accepted by the Customer each time. Consents to the processing of Customers' personal data necessary to conclude a distance sales contract are marked with a red star on the Store's website. Customers can update, modify and withdraw consent to the processing of their personal data provided to the Seller at any time. The Seller reserves the right to cease processing orders of the Customer who has withdrawn his consent to the collection and processing of his personal data due to the inability to perform the Sales Agreement in the absence of such consent. The Customer who has an Account in the Seller's Store, resigning and deleting this Account, has the right to request the Seller to permanently delete his personal data from the Seller's databases within the Store.

7. The Customer is responsible for the completeness and truthfulness of the data they leave necessary for the implementation of the Sales Agreement.

8. The Seller undertakes to inform the Customer in an appropriate policy as well as a separate message (with the entry into force of the GDPR) about the intention to collect information provided by the Customer during the registration or ordering process, the processing of which the Customer has agreed to group and determine its sales preferences (profiling). The customer has the right to obtain information about the scope and purpose of processing his personal data at any time and case.

9. Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is also possible in the "order without registration" option, as well as traditionally by logging in / registering in the Seller's online store.

10. Technical requirements for the proper functioning of the Store on the Customer side are as follows: to use the Store, including viewing the Store's assortment and placing orders for Products, you need: an end device with access to the Internet and a web browser (a), active electronic mail account (e-mail) and enabled cookies (c), in practice the above values ​​are as follows:

a) Internet Explorer version 10.0 or later with ActiveX, JavaScript and Cookies enabled, or

b) Mozilla Firefox version 17.0 or newer with enabled Java, JavaScript and cookies applets

c) Google Chrome version 23.0 or newer with enabled Java, JavaScript and cookies applets,

d) minimum screen resolution 1024x768 pixels

11. The CUSTOMER is obliged to respect copyrights to materials on the website of the online store, in accordance with the provisions of the Act of 4 February 1994 on Copyright and Related Rights. It is unacceptable for the CUSTOMER to place on the website content that is unlawful, infringing the personal rights of third parties, the Seller and customers of the online store, in addition calling for racial, religious, ethnic hatred or promoting violence, generally considered morally reprehensible, socially inappropriate and infringing netiquette rules.


1. The Dog Puls online store conducts sales via the Internet via the website, through which orders can be placed using the functionalities available there.

The subject of the order is also referred to as the PRODUCT.

The PRODUCT catalog is available at and includes beds, kennels, transporters and accessories for animals; the ordering process starts adding the product to the cart. The CUSTOMER places an order by selecting PRODUCTS and placing them in the CART. The CUSTOMER receives confirmation of placing the order together with the order number via e-mail to the e-mail address provided by the Customer when placing the order. Confirmation of placing the order, in accordance with the relevant provisions, in relation to the Customer who is a consumer in accordance with the relevant provisions includes:

    A. description of the product / products + description of its most important features,

    B. quantity of products,

    C. the unit price for each selected product,

    D. chosen delivery method + shipping cost (according to the consumer's choice),

    E. estimated delivery date,

    F. total amount to be paid by the consumer (price of the item (s) + tax + shipping cost),

    G. payment method + payment deadline,

    H. full details of the Seller's company (name, address, NIP, REGON) + method of contact (phone number / e-mail address),

    I. address for submitting a complaint or a statement of withdrawal from the contract, if different from the address referred to above,

To the order confirmation constructed in this way, the Seller adds in the attachment in the form of pdf (or other document enabling saving the document) information on withdrawal from the contract and a model for such withdrawal, as well as information on the possibility of using the electronic method of resolving disputes with the Seller via the EU platform at:

2. Any delivery costs that the Customer will determine in the ordering process have not been added to the prices of the Goods offered by the Seller.

Before making the shipment, the seller waits for the funds to be credited to his account or confirmation of payment authorization with the partner who makes these payments.

Delivery is carried out by the Seller using a courier company, DPD. Each time the order is carried out, the type and cost of transport is agreed with the customer by selecting the delivery option in the order form.

The cost of delivery itself depends on the amount of ordered goods. Orders are carried out in the territory of the Republic of Poland as well as abroad. The seller provides the option of personal pickup. It is also possible to personalize the ordered product, according to the Customer's instructions, after prior consultation, the personalized product is subject to exclusions in the scope of the possibility of withdrawal from the contract, in accordance with the wording of current regulations (the catalog of exclusions from the right to withdraw from the contract is in the RIGHT TO WITHDRAW FROM THE CONTRACT).

3. The total value of the Order is given at the stage of order confirmation on the client's side, after choosing a product, at each stage of the order, its value is automatically updated in the basket and available for verification by the Customer until the order is confirmed;

- The Store reserves the right to change prices, promotions and product descriptions on the Store's offer, after informing Customers about the new rules for purchasing the offered Goods (about the start / change / end of the promotion);

- as regards the sale of promotional products, their number is limited, and sales on promotional terms can be exhausted from the given promotional offer, the Store undertakes to inform customers about the end of the promotional offer, if the above circumstances apply (stocks exhaustion);

- sales on promotional conditions take place periodically, on selected Products in the Store, whose availability determines the duration of the promotion;

4. By adding the selected Product to the Basket, the Customer begins the process of placing the Order. By clicking 'go to order processing', the customer starts the process of implementing the Sales Agreement, which consists of:

providing data for possible delivery and invoice,

accepting the terms of the regulations and privacy policy,

consent to the processing of personal data provided in the process of implementation of the contract for strictly related purposes,

possible consent to the processing of data for purposes other than the implementation of the sales contract, e.g. marketing,

making a payment or selecting its form and option, if any

and confirmation of the order placed with the "order with obligation to pay" button.

The customer can order the goods in the order option without registration, or thereby registering an account in the Seller's online store, which facilitates the implementation of future orders, improves communication between the parties to the contract, and also positively affects the use of the services of the Seller, because the customer has access to their orders , data and all information regarding sales contracts implemented for him. More on this subject in the CUSTOMER ACCOUNT section.

5. The CUSTOMER receives confirmation of sending the order from the SELLER to the e-mail address selected by the CLIENT. The Seller provides sales support to potential customers through a contact form or telephone contact with the qualified staff of the Seller's employees.

6. Correct completion of the order form and pressing the "order with payment obligation" button is tantamount to placing the order and has legal effects of concluding a Sales Agreement in accordance with applicable regulations on the conclusion of distance or off-premises sales contracts.

7. Currently available payment options from the Seller are:

Prepayment to an account (bank transfer);

Cash on delivery;

On-line payment is made through:

    1) PayU S.A. website with its registered office in Poznań, 60-166 Poznań, at ul. Grunwaldzka 182, a national payment institution, supervised by the Polish Financial Supervision Authority, entered into the Register of Payment Services under number IP1 / 2012, entered into the Register of Entrepreneurs kept by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, VIII Commercial Department of the National Court Register under the number KRS 0000274399, with a share capital of PLN 4,944,000, fully paid up, NIP: 779-23-08-495, REGON: 300523444

    2) Przelew24 service, DialCom24 Sp. z o.o. with its registered office in Poznań, 60-327 Poznań, ul. Kanclerska 15, NIP 781-173-38-52, REGON: 634509164, KRS: 0000306513

8. Orders can be placed via the Store 24 hours a day, 7 days a week.

In the event of prepayment to the Seller's account, he suspends the execution of the order until receiving payment on the bank account or receiving information on crediting the funds on the account of the online payment operator. In the absence of payment amount or information from the online payment operator, the order will be canceled. Orders are prepared for processing immediately in the order of their receipt.

The Seller always informs the Customer about the date of shipment and possible extensions of this period. The delivery time is 1 business day, except for items that require importation from the manufacturer, which is always indicated in the product description. The delivery time should be added to this period, which is 1-2 business days.

At the customer's request, international shipping is possible, according to individual arrangements with the Seller. The cost of such delivery is between PLN 50 and PLN 200.

The Seller will inform about the preparation of the Customer's order for shipment in a separate message. The seller is waiting for the funds to pay the order to be credited 7 working days, after which the order will be canceled.

9. The SELLER may agree to provide the CUSTOMER with an invoice as proof of concluding the contract via e-mail to the address provided by the CUSTOMER, which releases the SELLER from the obligation to provide the CUSTOMER with the invoice with the PRODUCT. The invoice is issued at the express request of a business customer or consumer.

10. Until clicking the "order with obligation to pay" button on, the CUSTOMER is entitled to modify the order himself to the extent that the functionality of the website allows. These options can also be modified until you click "order with payment" according to your preferences. Modification of the order at later stages of the contract is possible by direct contact with the Seller, taking into account the status of the order and the stage of its implementation.

11. PRODUCT prices are given in Polish zlotys and are gross prices. The prices listed next to the PRODUCTS offered do not include information on shipping costs, because information on the total value of the order is presented in a CLEAR AND UNIFORM manner after the CUSTOMER has chosen the form of delivery and payment. Before confirming the order, the CUSTOMER can independently check the delivery cost.

12. At the latest when the Customer receives an e-mail confirming the order, the Customer is informed about the method and purpose of processing his personal data in connection with the performance of the sales contract between the Seller and the Customer.

At the latest when finalizing the order process, the Customer is asked to select the form of possible consent to the processing of personal data necessary for the implementation of services offered by the Seller.

The data is processed in this way by the Dog Puls online store for the purpose of processing the Order and possible after-sales service. Personal data received will not be used for any other purposes, including in particular for purposes that are not in accordance with applicable law.

Bulletins and promotional offers will possibly be sent only with the express consent of the customer expressed by checking the appropriate options in the registration form. The customer has the right to inspect, correct and request to cease the use of his personal data in accordance with the Law on Personal Data Protection of August 29, 1997.

The above procedures translate into the selection of appropriate consents and options in the Order process, as well as more widely described in the Privacy Policy, which the Customer has access to before making a purchase and whose provisions he accepts before making a purchase.

The Seller undertakes to inform on the Customer Store website about all forms and purposes of collecting and processing Clients' personal data, about reporting the GIODO personal data file, about using techniques leading to profiling Clients in terms of their shopping preferences and about the time of such processing. All commercial information sent to Store customers will always be based on explicit consent expressed in the order process and at their request, expressed by a declaration of will, to stop sending them commercial and promotional materials, e.g. in the form of a Newsletter or notification system.


1. The store offers its customers the option of creating an Account that significantly simplifies and streamlines the Order process and the use of Store resources.

2. Account creation is carried out as follows: complete the Registration Form. You must provide the following information: username and password. By registering an account in the ordering process, the customer enters his shipping data, which is stored on the account. By registering without making a purchase, the customer enters this data on their own tabs. It is mandatory for the customer to enter his name and delivery address (or company name, delivery address and tax identification number in the case of entrepreneurs).

3. Creating an Account in the Store is free.

4. Logging in to the Account is done by entering the login and password set in the registration form - when creating it. After logging in to their Account, the Customer has the option of editing the data they have entered and viewing the order history.

5. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending the Seller to the contact e-mail address or by post a traditional declaration of willingness to cancel his account. After deleting the account from the Seller's Store resources, the Customer has the right to request permanent deletion of his personal data collected in the Store's infrastructure along with the deletion of the account (in particular on the date of entry into force of the GDPR), by submitting such a request upon or after resigning from having an Account in the Store.


Customers who are Consumers have the statutory right to withdraw from the Sales Agreement.

7. Effects of withdrawal from the Agreement:

In the event of withdrawal from a Distance Contract, the Contract is considered null and void.

In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract, all payments made by him, including the costs of delivery, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest usual delivery method offered by the Seller. In the event of the return of large-size goods in the exercise of the right to withdraw from the contract, the Seller shall inform the Customer about any total costs of returning such goods under pain of transferring these costs to the Seller.

The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has expressly agreed to another solution that will not involve any costs for him.

In the event that the payment was made using a refund card, the transaction for the transaction made by the customer by the payment card seller made the refund to the bank account assigned to the customer's payment card.

The Seller may withhold reimbursement until receipt of the Product back or until proof of its return is provided to him, whichever occurs first.

The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement.

The deadline will be met if the Consumer sends the Product back within 14 days. The consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by ordinary means by the postal or courier operator selected by the Customer. The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.

8. Pursuant to these Regulations, the Consumer shall be subject to the same restrictions on the right to withdraw from the contract as stipulated in the Act on the protection of consumer rights, i.e. art. 38 of the Act of 24 June 2014 on consumer rights, which provides that: "The right to withdraw from a contract concluded off-premises or at a distance is not entitled to the consumer in relation to contracts:

1) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the entrepreneur will lose the right to withdraw from the contract;

2) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;

3) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

4) in which the subject of the service is an item subject to rapid deterioration or having a short shelf-life;

5) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery;

6) in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;

7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the entrepreneur has no control;

8) in which the consumer explicitly demanded that the entrepreneur came to him to make urgent repairs or maintenance; if the entrepreneur provides additional services other than those demanded by the consumer or provides items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;

9) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery;

10) for delivering newspapers, periodicals or magazines, with the exception of subscription contracts;

11) concluded through a public auction;

12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;

13) for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.

9. Considering the above, the Consumer should bear in mind that the goods ordered, ordered individually, the quantity, quality or type, or goods in a sealed package, or which cannot be restored to their original condition, do not qualify such type of goods ( ordered according to individual, personal specification) as being subject to the procedure of withdrawal from the contract.


1. The Store provides its customers with the opportunity to submit any comments and claims as to the quality of performance of the Agreement by applying a complaint procedure.

2. The Customer dissatisfied with the quality of the performance of the Contract by the Store may submit a written complaint sent via traditional mail or electronic mail. In the complaint, please provide the order number and date of its implementation, name, surname - company name and a brief description of the claim.

3. The Store undertakes to consider complaints immediately, but no later than within 14 days of their receipt.

4. The store is liable under the warranty for physical or legal defects of the item sold. If the party making the complaint is the Consumer, failure to respond to the complaint within the above deadline will mean that the Consumer's claim is right.

5. In the event that the complaint proves to be correct, and the blame for the inconvenience and arising of the actual claim of the Customer will be borne by the Store (and not e.g. the Producer of the Goods offered in the Store or other entities such as courier, postal operator etc.), he will recognize the complaint and propose appropriate compensation to the Customer, among the options of re-delivery of the Product free from defects, replacement of the Product, exchange for another type of Product after consultation with the Customer.

6. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.

7. If the complaint turns out to be unfounded, the Customer may demand an amicable settlement of such a dispute. Complaints may be sent using the contact form, either at the Store's contact address, or to the address:, and the advertised goods should be sent to the following address:

PPHU Robotex, Borowo 78, 62-050 Mosina.

8. Notwithstanding the above, the Seller does not exclude liability under the warranty understood in accordance with the wording of the Civil Code, for non-compliance of the goods with the contract, on the principles set out in that code (Article 556 of the Civil Code and the following).

Amicable dispute resolution

    1. The Seller undertakes to strive for an amicable settlement of any disputes that may arise as part of the services it provides, especially if the party to the Agreement is the Consumer.

    2. Mediation and negotiation procedures as part of amicable settlement of disputes may occur if both parties agree to such a method.

    3. In this respect, the consumer has the right to use the help of the municipal (powiat) consumer ombudsman or social organization, whose statutory purpose is to protect consumer rights and / or amicable dispute resolution.

    4. The consumer may also use the assistance of a voivodeship inspector of the Trade Inspection or report to a permanent amicable consumer court in accordance with applicable regulations.

    5. CUSTOMER - The consumer is also entitled to use the online platform, which is an interactive model of dispute resolution, the so-called ODR (Online Dispute Resolution) platform. The platform and detailed information on the terms and conditions of dispute resolution using this mode are available at

    6. Detailed information, contact details and a list of permanent consumer courts of arbitration can be found on the website of the Office of Competition and Consumer Protection [link:].

    7. After the amicable settlement, method has been exhausted, and in the absence of success, the Clients retain the right to lodge their claim before the competent common court determined on the basis of relevant provisions of the Civil Code. on alternating properties or the provisions of the Act on consumer protection.


  1. In matters not covered by these Regulations, the provisions of generally applicable law shall apply, in particular, the Civil Code, the Act on consumer rights or the Act on the provision of electronic services, the above specification is not a closed catalogue.

     1. Annexes to the Regulations, such as templates for the withdrawal form, complaint form, Privacy Policy and information about Cookies, constitute its integral part.

     2. The Seller reserves the right to change the provisions and content of these Regulations, after informing Customers of any such change 14 days before the entry into force of the new provisions. The customer has the right not to accept changes to the Regulations.

     3. The language of the Regulations and the Agreement concluded on its basis is Polish.

     4. The Regulations shall enter into force on ... ... 2018.